Refund policy

Refund and Returns Policy

At CLOSET FOOTBALL, we are committed to providing a smooth and reliable shopping experience. If a product does not meet your expectations or arrives defective, we offer clear options for returns, replacements, and refunds under the guidelines below.

Return Window

Customers may return items or request a refund within 30 days from the date of purchase.

How to Initiate a Return or Refund

To start your return or refund request, please contact us at contact@closetfootball.com with the following details:

  • Purchase receipt

  • Order number

  • Full name

Our customer service team will guide you through the next steps based on your request.

Note: Return shipping costs are the customer's responsibility.

Refund & Replacement Process

Refunds

Refunds are processed once the returned item has been received and inspected. If the product is confirmed to be defective or faulty, a refund will be issued to the original payment method within 7 business days.

Replacements

A photo of the defective item is required. Once the issue is verified, we will send a replacement at no additional cost. Replacements are only available for defects caused by CLOSET FOOTBALL or the manufacturer.

Defective Products

If your item arrives faulty or defective, please submit a photo along with a brief description of the issue. Once we confirm that the defect is our responsibility, you may choose between a refund or a replacement.

Customized Items

Customized items (including personalized names, numbers, or patches) are final sale and cannot be returned or refunded, as they are made specifically for you and cannot be resold.

Important Conditions

  • Customer-Induced Damage: Items damaged due to improper handling, misuse, or alteration by the customer are not eligible for refunds or replacements.

  • Inspection Requirement: All returned products will be inspected. If the damage is determined to be caused by the customer, the request may be denied.

  • Exclusions: Our 30-day guarantee does not apply to customized products or items modified after delivery. CLOSET FOOTBALL reserves the right to deny claims that do not meet our policy requirements.

Delayed or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account.

  2. Contact your credit card provider to confirm posting status.

  3. Reach out to your bank, as processing times vary.

If after completing these steps you still have not received your refund, please contact us at contact@closetfootball.com.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to us at contact@closetfootball.com. We are always here to help ensure a smooth and satisfactory experience.