Return and refund policy
Refund and Returns Policy
At CLOSET FOOTBALL, we strive to ensure customer satisfaction with every purchase. If a product does not meet our quality standards or arrives defective, we offer options for returns, replacements, and refunds in accordance with the policy below.
Return Window
Customers may request a return within 30 days from the date the item is delivered.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
How to Initiate a Return
Customers can initiate a return request through their customer account using the following link:
Alternatively, customers may contact us at contact@closetfootball.com and provide:
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Order number
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Full name
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Purchase receipt or proof of purchase
Our support team will review the request and provide further instructions.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as CLOSET FOOTBALL cannot be responsible for returns lost during transit.
Cancellation Policy
Orders may be cancelled until the item has been fulfilled (processed for shipment).
Customers can submit a cancellation request through their customer account:
Once an order has been fulfilled or shipped, it can no longer be cancelled and will be subject to the return policy above.
Right of Withdrawal (EU Customers)
Customers residing in the European Union have the right to withdraw from their purchase within 30 days of receiving their order without providing a reason.
To exercise this right, please visit:
or contact us at:
After submitting a withdrawal request, customers will receive confirmation of receipt via email.
Please note that customers are responsible for return shipping costs unless otherwise required by applicable law.
Refund & Replacement Process
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider and bank.
Replacements
For defective or incorrect items, customers may request a replacement.
A photograph clearly showing the issue may be required. Once the issue is verified, we will send a replacement at no additional cost.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible and provide:
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Your order number
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A description of the issue
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Clear photos of the product
If the issue is confirmed to be our responsibility, you may choose either:
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A replacement, or
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A refund
Customized Items
All customized products, including personalized names, numbers, patches, or any other custom modifications, are final sale and cannot be returned, exchanged, or refunded unless the item arrives defective or incorrect due to our error.
Important Conditions
Customer-Induced Damage
Refunds, replacements, or returns will not be accepted for products that have been damaged, altered, misused, or improperly handled by the customer.
Inspection Requirement
All returned items are subject to inspection. CLOSET FOOTBALL reserves the right to reject any return, refund, or replacement request if the issue is determined to be caused by customer misuse or damage after delivery.
Exclusions
Returns, refunds, and replacements do not apply to:
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Customized products
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Products damaged by misuse or improper care
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Products altered after delivery
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Products returned request outside the 30-day return period
Delayed or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund after completing the above steps, please contact us at contact@closetfootball.com.
Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
Email: contact@closetfootball.com
CLOSET FOOTBALL Customer Service Team